††††††††††††††††††††††††††††††††††††††††††††††††††††† F.No.9/4/2009-Genl.






Tender Notice


New Delhi, the15th March, 2010


As per List.



Sub:Full Service Maintenance Agreement (FSMA) of Ricoh/†††††† Toshiba/Sharp photocopier machines during the year 2010-2011


††††††††† ††† The Directorate General of Foreign Trade invites quotations from desirous firms for the Full Service Maintenance Agreement for maintenance of Modi/ Ricoh/ Minolta (Setmaker) /Sharp /Toshiba photocopier machines in a sealed cover addressed by name to the undersigned on or before29.3.2010 at 1.00 P.M. The quotation will be opened on 29.3.2010 at 4.00 P.M. The inner cover containing quotations should be properly sealed.The tender may be delivered in person to the undersigned in Room No. 312,UdyogBhavan, New Delhi Ė 11001 or to Shri S.K.Pandey, FTDO, Room No. 202,UdyogBhavan, New Delhi . The cover†† should be superscribed in bold letters indicatingďQuotations for FSMAof photocopier machnesĒ.


2.                      The tender must be accompanied by earnest money for an amount of Rs.10,000/- by Bank Draft in favour of DGFT, Udyog Bhawan, New Delhi. The Bankdraft should beattached with the quotation letter failing which the quotation shall not be entertained.The earnestmoney shall not bear any interest.The earnest money of the unsuccessful firms will be returned after the finalization of the FSMA contract.In case the offer is withdrawn by any firm,the earnest money so deposited will be forfeited.

3.†††††† †† The firm are advised not to erase or mutilate any rate quoted by them otherwise their quotation may be ignored.The quotations,iffound erased, overwritten or mutilated are liable to be rejected.The rate should be indicated both in words and figures.The quotations received after the expiry of last date ofreceipt will not be accepted.


4.†††††† The firms participating in the tender must fulfill the validity criteria laid down in the Value Added Tax on. The documentary proof of registration Certificate should be attached. Copy of Service Tax Registration also should be attached.


5.†††††† The firm submitting quotation must be financially sound and should have achieved a minimum turn over of Rs.50.00 lakhs during the last three years through contracts.Copies of TDS certificate issued by the Govt. Deptts. should be attached as documentary proof of turn over from the samebusiness. Failing which, the quotation will be not entertained.


6.†††††† The tenderer should haveexperience of such works with minimum 10 Govt. Deptts./Public Enterprises etc.and also should have minimum five years experience in this field. In this regard copies of award letter should be attached.





7.†††††† The firm should be a Pvt. Ltd. firm in existence for over 10 years in this trade.

8.†††††† The tendere should not be blacklisted from any Govt. Department/Public Enterprises etc. In this regards, undertaking should be attached.


9.†††††† The firm should have 200 Photocopiers in contract at present. In this regard, copies of contract letter should be enclosed.


10.†††† Only reputed firms having Income Tax and Service Tax nos. need apply.Acopy of income tax. Pan No. & service tax No. should be attached with the quotation form.


11.†††† The firm mechanic should have minimum 2 years experience about repair/service work of Modi/sharp/Ricoh/Minolta(Set maker) /Toshiba photocopier machine.


12.†††† The firm shall attend the complaint within two hours of lodging of the complaint.If need be the firmís mechanic shall have to attend complaints after office hours and onSaturday/Sundays/holidays, if required by this office. The firm shall provide its help desk telephone number and mobile number of the mechanic who will normally attend to this Directorate ís complaints.


13.†††† All the FSMA photocopier machines will be repaired with genuine spare parts free of cost /along withToners and no paymentwill be made for supply of spare parts and toners.The equipment must be kept neat andclean by firm during the service contract.


14. 1% wastagewill be deducted on net billable copies.No advance payment will be made in any case.


15.†††† Therates quoted by the firm shall be valid for a period of two yearsfrom the date of award of the FSMA contract and may be extended for another one year with the consent of both the party.


16.†††† Allthe complaints/repairs would be rectified within 24 hours from the time of booking of the complaint or replacement of the firmís machine (without any additional charges.) failing which a penalty of Rs. 50/- per working hour maybe levied.


17.†††† Departments will not be bound to accept the lowest quotation of any firm the job decision of the Directorate will be final in this regard.The Directorate reserves the right to reject the quotation at its discretion without assigning any reason whatever.


18.†††† The contract is not transferable.


19.†††† The successful bidder shalldeposit security money of Rs. 30,000/- in the form of an Account payee Demand Draft/ FDR from a Commercial Bank Guarantee from a Commercial Bank in favour of DGFT.The security deposit shall be deposited with the undersigned within a period of 15 daysfrom the date of award of contract.


20.†††† It is mentioned here that if the firm fails to fulfill the FSMA contract, the security Deposited shall be forfeited.


21.†††† The firm will have to arrange the genuine tanner of every photocopier machine in advance free of cost so thatthe work of DGFT does not suffer.


22.†††† The firmwill have to arrange the developer in advance and free of cost so that the quality of photocopy print should be good in shining.


23..††† This Directorate reserves the right to cancel the contract at any time without assigning any reason.

Sd/-††††††††††††††††††††††† †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††

†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† (A.C.Jha)

Deputy Director General of Foreign Trade