What is Quality Complaints and Trade Disputes

Exporters need to project a good image of the country abroad to promote exports. Maintaining an enduring relationship with foreign buyers is of utmost importance, and complaints or trade disputes, whenever they arise, need to be settled amicably as soon as possible. Importers too may have grievances as well. In an endeavour to resolve such complaints or trade disputes and to create confidence in the business environment of the country, a mechanism is being laid down to address such complaints and disputes in an amicable way.

Pre-Requisites for Filing Complaint / Trade Dispute in QCTD

Users can directly file a complaint in QCTD from provided link. Other pre-requisites as mentioned in the Chapter 8 of Foreign Trade Policy and Hand book of Procedures may be referred.

Foreign Complainant has to compulsorily register on the portal with valid email ID in order to file complaint against any Indian party.